FAQs

Who owns this company?

Welcome to Modern At Home. We are a women-owned and minority-owned home goods company run by a fun, dynamic and creative mother-daughter team.

Where are you located?

Our design studio is in Arlington, VA USA just minutes from Washington, DC. Our fulfillment warehouses are located throughout the world with our primary facilities in Seoul, South Korea, Mainland China and Chino, California.

How do I contact you?

Please feel free to contact us by email at info@modernathome.com or by phone at (571) 410-0220. We aim to provide an excellent customer service experience and are available to answer any questions that you have. 

Why should I buy from you?

  • Know that your purchase supports a women-owned and minority-owned small business. 
  • We pride ourselves in differentiating ourselves from other online retail mega corporations by providing personalized customer service and a carefully curated collection of excellent, affordable home goods that you’ll love.
  • You are buying from real women just like you who love a great deal and love to style and accessorize their home with cute, modern designs.
  • We constantly research style trends around the world to bring you the best of the best products at a great price! 
  • We help you add instant style and functionality to your home while reflecting your own taste and personality.
  • Our products are unique finds from around the world and we look forward to finding you new, creative products every season.

What is the average shipping time?

We work with suppliers around the world to source high quality products. Our suppliers typically ship items within one to five days of receiving an order. From that point, it takes 10 to 20 days for items to arrive. As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all timEs,

What forms of payment do you accept?

We partner with Shopify to provide a secure, state-of-the art payment platform for our customers. We accept PayPal, Apple Pay, Visa, MasterCard, Discover and American Express. 

What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Can I cancel my order?

Cancelations are possible, but oftentimes orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know.